Empowering your mission with strategic solution design
At Fundamentally, we specialise in transforming complex challenges in the health and social sectors into innovative, efficient, and user-centered solutions. Using the Service Blueprint methodology, we ensure that every aspect of your service delivery is meticulously mapped, exposing gaps, bottlenecks and double-ups. We then work with you to identify creative solutions to improve client experience, increase efficiency and better utilise your team.
What is Service Blueprinting?
Service blueprinting is a powerful tool for visualising and organizing the processes and systems behind your service. It helps us understand and map out the entire journey of a service, including user interactions, visible and invisible service components, and the detailed processes that tie them all together. This comprehensive approach ensures that nothing is overlooked, guaranteeing a holistic solution that truly meets your needs.
Our process
1. Discovery and Research: We start by diving deep into your organisation’s needs, goals, and challenges. This phase involves thorough research, stakeholder interviews, and user feedback to gather a comprehensive understanding of your unique context.
2. Blueprint Development: Utilising the insights from our discovery phase, we craft a detailed service blueprint. This blueprint not only outlines the service journey but also highlights key touchpoints, interactions, and the behind-the-scenes processes that drive your service.
3. Collaborative Workshops: We engage with your team through interactive workshops to refine our blueprint, making sure our ‘current state’ blueprint is accurate, and testing our thinking for our solution ‘future state’. This collaborative approach ensures that the solution aligns with your vision and addresses all critical aspects of your service delivery.
4. Final Design and Strategy Outline: With a thoroughly tested blueprint, we present you with a final design and a comprehensive strategy for implementation. This roadmap guides you through deploying the solution effectively within your organisation.
How we do solution design differently
Expertise in Health and Social Sectors >
Our specialised experience in these sectors means we understand the unique challenges and opportunities you face.
User-Centered Approach >
We prioritise the end-user experience in every aspect of our design, ensuring that our solutions are not only effective but also accessible and engaging.
Collaborative Process >
We believe in working closely with our clients, ensuring that our solutions are perfectly tailored to meet their specific needs and goals.
Proven Methodology >
Our service blueprint methodology has a track record of delivering comprehensive, effective, and user-friendly solutions.