Service Blueprint workshops
At Fundamentally, we specialise in facilitating workshops that unlock clarity about your service delivery and unleash innovation.
What is Service Blueprinting?
Service blueprinting is a powerful tool for visualising and organising the processes and systems behind your service. It helps you understand and map out the entire journey of a service, including user interactions, visible and invisible service components, and the detailed processes that tie them all together. This exposes gaps, bottlenecks, double ups and opportunities for improvement.
This is a high-level example of a Service Blueprint
“How your customers experience a product or service you provide is a function of how your people, systems, processes and policies interact to deliver this experience.
A Service Blueprint workshop creates the visibility you need to design the best service possible in the most efficient manner to help your customers achieve their outcomes.”
- John Perez, workshop facilitator
Workshop details
WHY
Are you struggling to simplify and communicate how your service delivery works? Are you looking for a creative way to tap into your team’s collective experience and intelligence to improve your service delivery? Then a Service Blueprint workshop is for you!
WHAT
The workshop will clarify your service delivery workflows and stimulate innovative ideas.
We follow up with a Service Blueprint map that captures these workflows and insights - you can share this map with others to communicate what you do.
WHERE
We can facilitate the workshop in person in Wellington or Auckland, or online wherever you are. The workshops are half-day or full-day.
WHO
We’d love you to invite relevant senior leaders and some members of the delivery team to attend. Ideally there are up to 12 participants.
HOW MUCH
The workshop is priced from $5,000 based on time/complexity.
Want innovative ideas to improve your services?
Contact us for a no obligation chat & quote